Terms of service

1. Who these terms are between

These terms are a contract between Verlox Ltd (trading as TuinApp), a company registered in England and Wales with company number 17103731 ("we", "us", "TuinApp"), and you, either acting in your personal capacity or on behalf of an organisation ("you", "Customer"). If you accept these terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. The service we provide

TuinApp is a multi-tenant Software-as-a-Service platform that combines HR, scheduling, CRM, accounting, applicant tracking, safety, learning and engagement modules with an embedded AI assistant ("Carina"). We provide access to TuinApp on a subscription basis via the web and via mobile apps for iOS and Android.

TuinApp is currently in private beta with a public waitlist. The 30-day free trial gives full Pro-plan access without a credit card. Some features are still in active development; documented limits, rate caps and Service Level Agreements take effect once paid plans go live. We will tell you in advance before any material change to the service that could affect your operations.

3. Your account

• You must be at least 18 years old to create an account.
• You are responsible for keeping your login credentials, API keys, and SSO settings secure.
• You are responsible for the actions taken by anyone you give access to your workspace (employees, contractors, integrations).
• You must give us accurate, current registration information and keep it up to date.
• We may suspend or terminate accounts that violate these terms or the Acceptable Use Policy in section 6.

4. Free trial and conversion to a paid plan

• The 30-day free trial gives access to the full Pro plan with no credit card required.
• We will email you on day 25 of the trial to invite you to pick a plan.
• If you take no action, your workspace becomes read-only at the end of the trial: you can log in, view your data, export your data, and read every report, but you cannot create or edit records, send messages, run Carina actions, or publish shifts.
• Your data is preserved in read-only state until you activate a paid plan, request export and deletion, or twelve months of dormancy elapse (at which point we will delete the workspace after written notice).
• We will never automatically charge a card we never had.

5. Pricing, billing and changes

• Once paid plans go live, the prices published on our Pricing page apply. Pro is GBP 79 per workspace per month, flat, including up to 25 staff; additional staff are GBP 3 per staff per month. Enterprise is bespoke and starts from GBP 299 per workspace per month.
• Subscriptions auto-renew at the end of each billing cycle. You can cancel any time from inside the platform.
• All amounts are exclusive of VAT, which is added where required.
• We may change prices on renewal with at least 30 days' written notice. You may decline the change by cancelling before the renewal date.
• We do not refund partial periods, except where required by consumer law or by mutual agreement (for example a service-level credit per our SLA).

6. Acceptable use

You must not, and must not allow anyone using your workspace to:

• Break any applicable law, including UK GDPR, the Data Protection Act 2018, the Equality Act 2010, the Employment Rights Act 1996, anti-money-laundering rules, sanctions regimes, or any laws of the jurisdictions where you operate.
• Use TuinApp to harass, discriminate against, surveil, or otherwise harm any individual.
• Upload malware, attempt to compromise the platform, reverse-engineer non-public parts of our software, or interfere with other tenants.
• Use Carina or any AI feature to produce illegal content, deceive users, generate spam, or impersonate any real person without consent.
• Resell TuinApp or sublicense access to it without our written consent (Enterprise reseller programme excepted).
• Use the public API or webhooks in a way that materially degrades platform performance for others; we publish rate limits and ask you to respect them.
• Process special-category personal data through the platform without first completing the required data-protection impact assessment (DPIA) and putting appropriate safeguards in place.

We may suspend access without notice to investigate suspected breaches of this section. We will give you the opportunity to respond and to remedy the breach unless doing so would risk further harm.

7. Your data and our data

• You own your data. All data you import, create, or process inside your TuinApp workspace is and remains yours. We do not claim any licence in it beyond what is strictly necessary to operate the service for you.
• Per-tenant isolation. Your data lives in its own database, with row-level security as a backstop. Other tenants cannot read it; our staff access is logged.
• Portability. CSV and JSON exports are available at any time from inside the platform. On termination we provide a final export window of 30 days before deletion.
• Processor role. When we process personal data on your behalf, we act as a UK GDPR processor and you act as controller. A separate Data Processing Agreement (DPA) governs that processing and is incorporated by reference. The DPA template is published with our GDPR notice.
• Our usage data. We may collect and use anonymised, aggregated usage data (for example feature-usage counters, performance metrics) to operate, secure and improve the platform.

8. Intellectual property

• TuinApp software, brand, documentation and APIs are protected by copyright, trade-mark and other intellectual-property rights. We grant you a non-exclusive, non-transferable, revocable licence to use the platform under these terms.
• You retain all rights in your data, your branding, and any content you submit.
• If you give us suggestions or feedback, you grant us a perpetual, royalty-free, worldwide right to use them to improve the platform, with no obligation to compensate you.
• Open-source components we use are listed in our documentation along with their licences.

9. Carina AI: human-in-the-loop and accuracy disclaimer

Carina is an AI assistant. She drafts contracts, generates compliance suggestions, summarises documents, answers UK employment-law questions and proposes shift schedules. She is not a substitute for a qualified solicitor, accountant, or health-and-safety adviser. Outputs may be inaccurate or out of date; you must review and approve them before relying on them, and you remain responsible for any decisions you take.

Reversible actions (drafting a document, summarising a call) Carina performs without asking. Material or irreversible actions (sending an email to a client, publishing a shift, deleting a record, transferring money) require explicit human approval. The Carina AI Use Policy (published when paid plans go live) sets out the full list.

10. Confidentiality

Each party will treat the other's confidential information with the same care as its own confidential information, and at least with reasonable care. Confidential information does not include information that is public, was already known, or is independently developed. This clause survives termination.

11. Warranties and disclaimers

We provide TuinApp with reasonable care and skill. During the beta and free trial period the platform is provided "as is", without warranties of merchantability, fitness for a particular purpose, or non-infringement. Once paid plans go live, our Service Level Agreement (99.5% Pro, 99.95% Enterprise) takes effect and includes service credits for downtime.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which it would be unlawful to exclude or limit liability.

12. Limitation of liability

Subject to clause 11, our total liability to you in connection with the platform in any twelve-month period is capped at the greater of (a) the fees you paid us in that period or (b) GBP 100 during the free trial / beta period.

Neither party is liable to the other for indirect, special, or consequential loss; loss of profits; loss of business; loss of anticipated savings; loss of goodwill; or loss of or corruption of data not caused by the other party's breach of these terms.

13. Suspension and termination

• You may terminate any time by closing your workspace from inside the platform; cancellation takes effect at the end of the current billing period.
• We may suspend or terminate immediately on written notice if you materially breach these terms (including the Acceptable Use Policy), become insolvent, or if we are required to do so by law.
• On termination we provide a 30-day export window, then delete your data per the retention schedule in the DPA.
• Sections that by their nature survive termination (confidentiality, IP, liability, governing law) do so.

14. Changes to these terms

We may update these terms from time to time. For material changes we will give you at least 30 days' notice by email and a banner in the platform; minor or beneficial changes may take effect on the date we publish them. Continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, subject to your rights as a consumer under your local law.

16. General

• Entire agreement. These terms (with the Privacy Notice, the Cookie Notice, the DPA when applicable, and any Order Form) form the entire agreement between us and supersede prior communications.
• Severability. If any clause is held unenforceable, the rest remains in effect.
• Assignment. You may not assign these terms without our written consent. We may assign them to a successor as part of a merger, acquisition, or reorganisation.
• Notices. Legal notices to us go to [email protected] with subject line "Legal Notice". Notices to you go to the email address on your account.
• No third-party rights. The Contracts (Rights of Third Parties) Act 1999 does not apply.

17. Contact

Questions about these terms: [email protected]. Sales and pricing questions: [email protected].

Last updated: 27 May 2026.